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If you forget your password, you can click on the "Forgot Password" link and follow the instructions to enter your registered email address or phone number. The system will send you an email with a link or a verification code to reset your password. You can create a new password using this link or code.
If you encounter issues logging in, first check that the username or email address you've entered is correct. Also, ensure that your device's time settings are accurate, as some apps may prevent login due to time discrepancies. If the problem persists, it might be because your account has been temporarily locked (for example, after multiple incorrect password attempts) or there is a technical issue. In such cases, we recommend emailing us at support@sugardaddiesmalaysia.com for assistance.
To secure your account, it is recommended that you change your password regularly and use a strong combination of uppercase and lowercase letters, numbers, and special characters. Additionally, enabling two-factor authentication can further enhance security; even if someone knows your password, they won't be able to log in without completing the second step of verification. It is also advisable to avoid logging in from public networks to prevent information leaks.
When you see the message “Account Not Found,” it could mean that you have never registered an account with SugarDaddyMalaysia, or there is an error in the username or email address you entered. Please double-check the information you provided for accuracy. If you are certain that you have completed the registration process but still receive this message, it might be due to your account being deleted or other technical issues. In this case, we suggest contacting our Help Center for assistance.